Refund policy

Return & Refund Policy

Effective Date: January 1, 2022

Welcome to Socklure.space. Customer satisfaction is at the heart of everything we do. We want you to shop with complete confidence, knowing that if something isn't quite right, we're here to make it right. This Return & Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for purchases made through our website.

By placing an order with Socklure.space, you agree to the terms outlined below.

1. Our 30-Day Return Guarantee

We proudly offer a 30-Day Return Guarantee on eligible purchases.

If you are not completely satisfied with your order, you may request a return within 30 calendar days after your package has been successfully delivered.

Our goal is to provide every customer with a safe, transparent, and worry-free shopping experience.

2. Free Returns Worldwide

Socklure.space provides FREE returns worldwide on eligible products.

We believe customers should feel confident when shopping online, which is why we cover return support whenever possible.

After your request has been approved, our support team will provide detailed return instructions based on your location.

3. Return Eligibility

To qualify for a return, products should meet the following conditions:

  • Return request submitted within 30 days after delivery.

  • Item is returned in clean condition.

  • Original packaging is included whenever possible.

  • Any accessories included with the order are also returned.

  • Product has not been intentionally damaged or modified.

Products that arrive damaged, defective, or incorrect are always eligible for replacement or refund.

4. Products That Cannot Be Returned

A return request may be declined if:

  • The item has been intentionally damaged.

  • The product shows excessive misuse.

  • Parts or accessories are missing due to customer negligence.

  • The return request falls outside the eligible return period without prior approval.

Nothing in this policy limits any rights granted under applicable consumer protection laws.

5. Damaged, Defective or Incorrect Orders

If your package arrives with:

  • Manufacturing defects

  • Shipping damage

  • Wrong product

  • Missing items

  • Incorrect quantity

Please contact us within 7 days after delivery.

To help us process your request quickly, please provide:

  • Order Number

  • Full Name

  • Photos of the product

  • Photos of the shipping package

  • Brief explanation of the issue

Once reviewed, we will arrange an appropriate solution, including a replacement or full refund where applicable.

6. Exchanges

If you wish to receive another size, color, style, or product, we recommend requesting a return for the original item and placing a new order.

This approach helps minimize waiting time and ensures faster fulfillment.

7. How to Request a Return

Returning an item is simple.

Step 1

Contact us at:

support@Socklure.space

Include:

  • Full Name

  • Order Number

  • Reason for Return

Step 2

Our support team will review your request and provide return instructions.

Step 3

Securely package the product to prevent damage during transit.

Step 4

Ship the package according to the instructions provided by our team.

Step 5

Once your returned item has been received and inspected, we will process your refund or replacement.

8. Refund Process

After inspection and approval, refunds will be issued using the original payment method whenever possible.

Refunds generally include:

  • Product purchase price

  • Applicable taxes where required by law

If your order qualified for Free Shipping, no shipping deduction will normally be applied.

9. Refund Processing Time

Returned items are typically inspected within 2–5 business days after arrival.

Approved refunds are generally processed within 5–10 business days.

Depending on your bank or payment provider, additional processing time may be required before funds appear in your account.

10. Late or Missing Refunds

If you have not yet received your refund:

  • Verify your bank account.

  • Contact your credit card company.

  • Contact your financial institution.

If you still require assistance, please contact our customer support team.

11. Order Cancellation

Orders may be cancelled before shipment.

If your order has already been dispatched, it will fall under our standard Return & Refund Policy after delivery.

12. Refused Deliveries

Packages refused without prior authorization may delay refund processing.

We encourage customers to contact us before refusing delivery so we can recommend the best available solution.

13. International Returns

Because we proudly serve customers worldwide, return instructions may vary by country.

Our support team will always provide the correct return address and instructions based on your location.

Please do not return products without first contacting our customer support team.

14. Customer Satisfaction Commitment

Our mission is to make every shopping experience enjoyable from beginning to end.

If you experience any concerns with your purchase, we encourage you to contact us before leaving negative feedback.

Our dedicated customer support specialists will always do their best to resolve your concerns fairly, professionally, and promptly.

15. Contact Us

For any questions regarding returns or refunds, please contact us:

Socklure.space

Email: support@Socklure.space

Phone: (705) 750-8917

Business Address:
217 Rue du Sous-Bois
Boischatel, QC G0A 1H0
Canada

Thank you for shopping with Socklure.space. We sincerely appreciate your trust and look forward to serving you again.